Training & Support
for ALM Research Online
So,
now you’re a subscriber. Or your organization is already
a subscriber, but you have someone new on your staff that
needs to know how to use ALM
Research Online to do the types of research your firm
needs. Or you are thinking about becoming a subscriber, but
want to see how it works for your needs first.
Technical
Support For problems with passwords, error messages
and so on, help is available by email and phone from Alacra,
the company that maintains the web site: customer_service@alacra.com
and 212-363-9620
Research
Support For questions about how to conduct specific
searches or where to find particular types of data online,
help is available from ALM Research by email and phone: almresearch@alm.com
and 888-770-5647
Training
is available when your organization becomes a subscriber,
and also when your subscription is renewed, so that newcomers
to your department can receive the training. Call or email
Chuck Lowry, Director of Client Relations, to make arrangements
for a training session in your office: clowry@alm.com;
212-592-4932.
Demonstrations
are available several ways. You might start by taking the
online “tour” of the database. Go to www.almresearchonline.com,
and click on “here” in the left-hand column
to tour the database or learn more about subscribing.
Also,
Chuck Lowry is giving a free Web demonstration on February
5th at 2:00 EST. To sign up, call or email (888-770-5647 or
clowry@alm.com). On Monday,
February 5th, those who have signed up will get a WebEx meeting
notice. All you need is a telephone and a computer with a
live internet link.
Last,
if you are planning to attend one of the following key industry
conferences, stop by the ALM
Research booth, and get a hands-on demonstration:
